Conditions of Use

ABOUT US - We are discreet

We care about our customers, and we know that privacy and discretion is of the utmost importance, all packages large or small are discreet and in plain packaging with no reference to who it is from or what is contained in the package.

This website and its content is copyright of LoveMe Lingerie Group 2010. All rights reserved.

MAKING A PURCHASE.

Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept payments for deliveries to United Kingdom only. All prices are exempt of VAT, the price indicated is the price you will pay.

To complete any order with LoveMe Lingerie you must register an account in order for us to process your details and obtain your delivery details.

We offer the facility to view your items in UK sterling, please ensure that at time of check out that you pay in Pounds Sterling through our PayPal Facility. You can pay using Paypal or with any of the main Debit and Credit Cards.

CREDIT CARD SECURITY

When the order is placed on our website, we offer PayPal as the payment option, you can shop on-line securely and conveniently using your debit or credit card, bank account or PayPal balance – all without sharing your financial details with us the seller.

UK Delivery - Days / Costs

LOCATION	COST	CLOTHING SHOES COSTUMES
UK & Northern Ireland	£ 4.00	Aim from 2-10 working days
		Please note some items due to their exclusive nature can be a maximum 28 days
		Email us to check delivery if you have an urgent requirement - Check Delivery

 

BACK ORDERS

We do try to alert you of all out of stock items within our site, but at times their maybe an overlap. This is a rare occurrence, but urgent requirements should be mentioned to avoid any disappointment when ordering.

RETURNS POLICY.

We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a refund (less Postage costs) provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

Please note that returns on Body Stockings, Stockings & Tights are excluded from our general returns policy for hygiene reasons. These conditions do not affect your statutory rights.

No returns on Made To Measure items will be accepted unless the item is deemed faulty

It is absolutely essential that when you return goods to us you obtain the 'certificate of posting/shipping' and that you ask for a 'signed for service' or a recorded delivery service for your package(s) that you are returning. We accept no responsibility for any items that are lost in the post. It is also advisable to email us when you have posted the goods so we know its on its way

Once we have received your goods we will then process your request for either a refund or replacement. Please allow up to 14 days from receipt of your return for this to be done. In busier periods such as Halloween, Christmas and Valentines this can be up to 21 days. We will not make refunds to a third party.
Email address for returns notification: info@lovemelingerie.co.uk

YOUR RIGHT TO CANCEL

If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification or clearly personalized). Where the goods have been delivered to you, you may return them up to 7 working days, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations 2003.

All cancellations must be notified in writing within 7 days stating your Order Number and Name. We strongly advise that you Email your cancellation to ensure that you meet DSR deadlines.

DAMAGED IN TRANSIT - CLAIM TIME LIMITS

It will be your responsibility to inform us immediately of any damage to the delivered goods. and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.

INCORRECT GOODS

Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. We will not exchange or refund for any suspected used garments. It will be your responsibility to notify us of any problems.

Costs

There are no hidden costs when shopping with LoveMe Lingerie, the total cost of the order is the price of the products ordered plus postage and packing charges. All prices are quoted in UK Sterling at the current rates and are correct at the time of entering the information onto this website. We offer the facility to view costs in other currencies, however when in check out please ensure that payment is made in sterling via our secure payment options, simply switch back the currency facility to UK Pounds before checking out. We accept all major credit cards through our secure on-line payment facilities.